Lazar Milicevic — Senior Technical Engineer · Belgrade / Remote

I build systems that run while you sleep.

I design, secure and ship autonomous AI agents that act on production systems — and I can show the numbers. My last one ran 0 errors across 192 production runs, took ~75% of the manual work off a live operational team, and cost ~€1.71 per unit of work.

10+ years/ 50+ clients/ Agents in production · AWS · LLM governance

$ ./lazar --status
uptime10+ years in production
systems21 shipped · 4 SaaS live
saved_2025€60k costs · 73 h/month
sla95%+ · zero missed deadlines
stackpython · aws · claude · next.js
locationBelgrade · UTC+1 · remote-ready
clientsfintech · gategroup · 50+ SMB
STATUS: ONLINE — open to new missions
0+
Years shipping
0 live
Projects in production
0k
Saved per year
0 h/mo
Manual work automated
sys.01 / about

The engineer behind the systems

Lazar Milicevic — Senior Technical Engineer ID: LM-1991 · BELGRADE · VERIFIED

I take work that a team does by hand every day and hand it to an autonomous agent — safely, measurably, and in a way that survives a security review.

Right now I build agentic AI systems at an enterprise AI company. The flagship: a 24/7 autonomous agent I designed, security-reviewed and shipped to production that owns a judgement-heavy workflow end-to-end — 0 errors across 192 runs, ~75% less manual effort, ~€1.71 per unit of work. It earned that autonomy in stages (shadow mode first), and it still hands anything touching security, personal data or genuine ambiguity straight to a human.

The part most people skip is the part that makes it real: I also wrote the third-party security assessment that gated its own production launch, and shipped LLM spend governance that auto-disables a key at a hard cost or time cap while running at $0 and zero model tokens. Building the agent is half the job; getting it past security and finance is the other half.

Earlier in the same role: an analytics migration saving €30–60k every year, serverless integrations giving the engineering team back 20–30 hours a month, and a global support process designed from a blank page.

Before that I founded and ran my own IT services company for 50+ enterprise clients. A decade of sitting between the server room and the customer taught me the thing engineers often miss — the best solution is the one that kills a real business pain, not the one that looks clever in a code review.

Evenings and weekends, I build my own products: invoicing SaaS, AI assistants for bookkeepers and lawyers, support automation platforms. Every tool listed on this site has shipped to real users.

Belgrade · UTC+1Full US-morning overlap, EU business hours
Remote veteranDistributed teams since 2018 — async by default
Founder mindsetRan a 10-person company — I get budgets & deadlines
Replies < 24 hEnglish · Serbian, written & spoken
sys.02 / capabilities

Every tool here was earned on real projects

No inflated percentage bars. Four disciplines, each backed by something running in production right now.

[01] // AI & AUTOMATION

AI Engineering & Automation

Production LLM systems — not demos. Local and cloud models, retrieval pipelines, agents that survive real traffic.

Claude APIRAG · pgvectorOpenAI GPTOllama (local LLM)Hybrid RRF searchPrompt cachingWhisperPython automationn8n

Battle-tested on: UNA Intel — 73 h/month automated, 192% Year-1 ROI

[02] // CLOUD & PLATFORM

Cloud Architecture & Platform

Serverless-first AWS and Azure. Infrastructure that scales quietly and fails loudly — with the alerts to prove it.

AWS LambdaEventBridgeAPI GatewayAzureDockerLinuxWindows ServerM365 · IntuneCI/CD

Battle-tested on: AWS ⇄ Zendesk bridge — first-ever SLA compliance

[03] // PRODUCT

Full-Stack Product Engineering

From customer interview to deployed product. Web, mobile, offline-first — whatever the problem actually needs.

Next.jsTypeScriptReactSupabasePostgreSQLKotlin · AndroidCapacitor · PWAThree.js · GSAP

Battle-tested on: 4 SaaS products live — Fakturko, TechMate, KnjigoPis, Kinto

[04] // SUPPORT OPS

Support & Success Engineering

The rare hybrid: I speak ticket queues and stack traces. I design support systems, then automate them.

ZendeskLinearSlack APIHubSpotPostHogSLA designGlobal support processRoot-cause analysis

Battle-tested on: 95%+ SLA at Gategroup · global process design at fintech

sys.03 / track record

A decade of shipping systems that stick

Jan 2025 — PresentCurrent

Senior Solutions Engineer — AI Automation

Enterprise AI company · remote

  • Designed, security-reviewed and shipped a 24/7 autonomous LLM agent that owns a judgement-heavy operational workflow end-to-end — 0 errors across 192 production runs, ~75% less manual effort, ~€1.71 per unit of work
  • Architecture: buy the runtime, build the thin brain — a managed agent platform for the reasoning loop and connectors, a thin layer on top for the rules, the learning store, the trigger and the metrics
  • Earned autonomy the honest way: shadow mode → active mode, plus a hard escalation gate — security, PII, safety and ambiguity go to a human untouched, and the agent never creates, closes or overrides human-owned work
  • Moved it from polling to event-driven (webhook → API Gateway → Lambda) — near-instant and cheaper; idle runs eliminated, volume self-tuned ~75/day → ~8–11/day
  • Hardened the path: HMAC-SHA256 signature verification, secrets in a managed vault, no public function URLs, and loop-safety so the agent’s own writes never re-trigger it
  • Wrote the third-party connector security assessment that gated its own production launch — found a self-asserted certification, undisclosed OAuth scope and an out-of-region LLM sub-processor; issued a sandbox-first verdict, not an opinion
  • Shipped LLM spend governance that auto-disables a key at a hard cost or time cap, running at $0 and zero model tokens (admin APIs only)
  • Earlier in tenure: serverless AWS ⇄ service-desk integration (manual escalation down 60%), analytics platform migration (€30–60k saved annually), €4–7k/year in licenses recovered
Feb 2023 — Jan 2025

IT Workplace L2 Engineer

Gategroup · global airline catering

  • Enterprise support across global offices — 95%+ SLA compliance on a high-volume queue
  • Daily collaboration with teams across US, UK, AU and HK timezones
Jan 2022 — Jan 2023

Senior IT Engineer

Customer success management company

  • Designed the Microsoft Intune rollout for 70+ users — Autopilot, Defender policies, zero-touch provisioning
  • Cloud OS deployment automation — provisioning time cut 50%
  • Tenant-wide self-service password reset freed IT for the hard problems
2018 — 2022

Founder & CEO

LAMING · IT services company

  • Founded and ran an IT services company serving 50+ enterprise clients with a team of 10
  • Delivered network, security, cloud, video-surveillance and access-control projects end to end
  • M365, Exchange and SharePoint administration for multiple organizations
2017 — 2019

IT Support Engineer

VWG Engineering

  • Technical support for 200+ clients; led a field team of 4 engineers
  • Designed and maintained 100+ mining systems with deep-dive troubleshooting
sys.04 / why me

What you actually get when you hire me

+01

A hybrid engineer

I understand both the code and the customer pain behind the ticket — engineering depth with customer-facing instincts built over a decade.

+02

An automation reflex

My first question is always "can this be scripted?" — with a track record of 40–90% time savings in every role I've held.

+03

European timezone, US coverage

Your customers get answers before your US team wakes up. Extended coverage without anyone working night shifts.

+04

Business-first decisions

I optimize for outcomes first, clever architecture second. Every project on this page is measured in hours saved and money recovered.

+05

A self-sufficient remote worker

Remote since before it was mainstream. Minimal supervision, async communication, ships on deadlines.

+06

Enterprise-proven track record

Fintech, Gategroup (global airline catering) and 50+ SMB clients — I've shipped in regulated, high-stakes environments.

sys.05 / selected work

Real problems, measurable outcomes

Hundreds of shipped projects across SaaS, AI automation and client work. These five show the range — every number below is real. Click through for the full story.

UNA Intel — business intelligence and automation platform
Flagship 01 · AI Automation

UNA Intel — the business that runs itself

Founder & Full-Stack · 2025 · in production 24/7

A health-food retailer's owner was burning 73+ hours a month on revenue tracking, invoice entry and supplier reconciliation. I built a four-system ecosystem around his existing tools: a Viber bot with Claude-powered revenue detection, a Gmail invoice parser, a real-time analytics dashboard, and Java Swing automation for his legacy accounting system.

73 h/month saved 192% Year-1 ROI 95% automation rate

Python · Claude AI · Next.js · Java Swing · Supabase

TechMate AI — enterprise support automation dashboard
Flagship 02 · SaaS

TechMate AI — support that answers in under a second

Founder & Full-Stack · 2024 · on-prem AI

An enterprise IT team was drowning: 60% of engineer time went to already-solved tickets and SLA compliance was fiction. I built a local-first AI ticketing system with three-layer search — instant indexed hits, deep semantic scan, human escalation — running on on-prem Ollama so company data never leaves company hardware.

60–70% auto-resolved < 1s 3× volume, same headcount first-ever SLA compliance

Python · Node.js · React · Ollama · WebSocket

Fakturko invoicing app on three phones
Flagship 03 · SaaS

Fakturko — invoicing without the tax-deadline panic

Founder & Full-Stack · 2024 · live at fakturko.rs

Serbian entrepreneurs lost 15+ minutes per invoice to manual entry and risked fines from missed government (SEF) deadlines. Built on 30+ customer interviews: OCR-powered invoicing with direct SEF/NBS API integration, cryptographic signing, queue-based retry for a famously flaky government API — and an offline-first Android app.

15 min → under 2 min 95%+ submission success zero missed deadlines

Python · Docker · PostgreSQL · Android (Kotlin) · SEF/NBS API

Visit live site ↗
AWS Support and Zendesk serverless integration
Flagship 04 · Enterprise

AWS ⇄ Zendesk — two systems, zero copy-paste

Platform Engineer · 2025 · fintech production

Engineers were manually mirroring tickets between Zendesk and AWS Support — hours of copy-paste, missed SLAs, frustrated users. I built a serverless bridge on Lambda, API Gateway and EventBridge: bidirectional real-time sync with severity-based routing. The support team got its evenings back.

20–30 h/month recovered manual escalation −60% first-ever SLA compliance

AWS Lambda · API Gateway · EventBridge · Python · Zendesk API

Hotel Kalemegdan smart hotel automation
Flagship 05 · IoT + Web

Hotel Kalemegdan — a hotel with no front desk

Full-Stack & IoT · 2023 · running in central Belgrade

A boutique hotel wanted to eliminate 24/7 front-desk staffing without hurting the guest experience. I built the whole chain: booking site with payments, auto-generated access codes valid only for each stay, and an on-premise Linux server driving Sonoff smart switches that control the electric door strikes. Guests check in at 3 AM with nobody on site.

24/7 front desk eliminated touchless check-in per-stay, per-room codes

Linux · Sonoff IoT · Payment API · Smart locks · Web

The rest of the fleet — 16 more shipped systems

sys.06 / war stories

Chaos in, order out

Four incidents that show how I think when things are on fire — or about to be.

Challenge

Premium FullStory rates for incomplete tracking. Historical session data had to survive the migration.

Approach

Debugged two analytics engines in parallel — .jsonl event structures, AWS IAM permissions, direct coordination with both vendors' support teams.

Solution

Custom import pipeline for historical data, full event-schema mapping, documentation for license termination.

Result

Zero data loss. €30–60k saved annually. Product team got more precise, more stable analytics.

Challenge

The country's largest computer retailer down across 500+ devices. Losses mounting by the hour.

Approach

Systematic diagnostics — protocol analysis and device mapping to isolate the root cause under pressure.

Solution

Multiple rogue routers with DHCP enabled were poisoning the network. Removed them, replaced with switches, rebuilt IP management for critical systems.

Result

Full operations restored within hours. No lasting damage, customer trust intact.

Challenge

Critical tickets falling between systems — IT lived in Slack, Support lived in Zendesk.

Approach

Mapped the full ticket lifecycle across all three platforms and found every hand-off where things went missing.

Solution

Python automation that reads critical Zendesk tickets, creates Linear tasks, notifies Slack and tracks everything to closure.

Result

40–60% faster incident resolution. Lost tasks eliminated, clear ownership established.

Challenge

Serbia's tax API: minimal docs, cryptographic signatures, random downtime, cryptic errors.

Approach

Reverse-engineered existing integrations, built a test harness, logged everything to find the failure patterns.

Solution

Queue-based retry with exponential backoff, daily NBS exchange-rate caching, graceful degradation with a manual fallback.

Result

95%+ automated submission success. Users stay compliant without ever thinking about it.

sys.07 / education

Formal education, relentless self-study

BSc · 240 ECTS

Computer Engineering

University "Dositej", Belgrade

Certificate

CS50's AI with Python

Harvard University — AI & machine learning

Certificate

JavaScript Programming

Qubes IT School — full course

2022

Digital Entrepreneurship

MasterBox — business & technology

Always learning: self-directed study across cloud, AI frameworks and automation — proven through shipped projects rather than certificate walls.

sys.08 / field notes

I write about what I ship

34 in-depth articles on production AI — architectures, costs, failures and all.

Available — part-time or full-time, remote

Let's build something that runs while you sleep.

Tell me what's eating your team's hours. I'll reply within 24 hours — usually with a first idea of how to automate it away.